Return Policy
At Z'Est, your satisfaction is our number one priority! If there is an issue with your order, please contact us immediately at janez@zesthere.com, so we can assist in resolving the problem.
Due to the bespoke nature of our products, we are unable to offer refunds. However, we’re committed to ensuring your experience is a positive one and will work with you to address any concerns. Thank you so much for understanding.
Shipping Policy
We ship using UPS and/or USPS. Shipping costs are based on the average cost of each order. Please note that carrier shipping costs have risen, and delivery times may be longer than usual. Your understanding and patience are very appreciated.
If you need your order by a specific date, we recommend reaching out to us at janez@zesthere.com before placing your order to ensure timely delivery. We’re happy to help!